PRIVACY POLICY

Effective Date: June 2026
Website: https://trailconnect.app

1. Introduction

TrailConnect (“TrailConnect”, “we”, “our”, or “us”) operates a web and mobile platform that connects hikers, trekkers, guides, trail creators, local businesses, and communities.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services (collectively, the “Service”).

By using TrailConnect, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect:

• Full name

• Email address

• Phone number

• Profile photo

• Location information

• Fitness level (for hikers)

• Certification numbers (e.g., guide license/TAAN certificate)

• Business registration details (for service providers)

2.2 Location Data

TrailConnect collects precise GPS location data when:

• You record a trail

• You enable live tracking

• You use emergency or geofence features

Location tracking is only active when enabled by the user.

2.3 Usage Data

We automatically collect:

• Device type

• Operating system

• IP address

• App usage behavior

• Crash logs and analytics

2.4 User-Generated Content

You may upload:

• Trail routes

• Photos and videos

• Reviews

• Comments

• Business listings

This content may be publicly visible depending on your privacy settings.

3. How We Use Your Information

We use collected information to:

• Provide GPS trail tracking services

• Suggest trails based on location and difficulty

• Enable community interaction

• Process transport or service bookings

• Improve safety features (geofence alerts, hazard notifications)

• Improve platform performance

• Communicate important updates

4. Sharing of Information

We do not sell your personal data.

We may share data with:

• Service providers (cloud hosting, analytics, payment processors)

• Emergency responders (if emergency feature is triggered)

• Legal authorities when required by law

5. Data Storage & Security

We implement reasonable administrative, technical, and physical safeguards to protect your data.

However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain personal data as long as your account is active or as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

You may request account deletion at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Withdraw consent

• Object to data processing

To exercise these rights, contact: [Insert Email]

8. Children’s Privacy

TrailConnect is not intended for individuals under 16 years of age.
We do not knowingly collect data from children.

9. Third-Party Services

TrailConnect may integrate with:

• Google Maps

• Firebase

• Payment gateways

• Analytics services

These third parties have their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be posted with a revised effective date.

11. Contact Us

Ramesh Chaudhary
trailConnect Pvt Ltd
hello@trailconnect.app